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SERVICES

Guided Historical or Countryside walks with a difference,

Have you ever wondered what it would be like to go for a stroll with a pony? Do you know someone who loves ponies? but doesn't have 1 at the moment.

Would you like to organise a morning, Afternoon, Evening or day out with a difference?

Maybe a Birthday surprise? A romantic proposal? or just a surprise stroll? Or you would just like some company while you have a stroll.

If you have a favourite walk or a walk you would like to do. We can arrange to meet you  there (Travel costs will apply) So long as the walk, path is suitable for ponies.

We can help you pick a walk or help organise a surprise.

The ponies will have panniers on so if you want to bring a picnic, they would be more than happy to carry it for you. Maybe a bottle of fizz, for popping the question. Or just a flask of tea or coffee and biscuits.  They will be very happy to carry for you.

Any ideas you have for your stroll, destination, refreshments please get in touch and we can arrange your pony stroll.

Children are welcome by prior arrangement, I do expect them to be very well behaved round the ponies, bad behaviour will not be tolerated. They must be  accompanied by adults, and the ponies cant be ridden.

I can organise Bank Transfer as way of paying if you don't have Paypal. 

Please get in touch if you have any ideas, anything bespoke, we can organise, the only thing we cant organise is the weather

Terms And Conditions


These Terms and Conditions (“Booking Conditions”) govern the relationship between you (the guest) and us, Candysclan. By booking a trip, you agree to be bound by these Terms and Conditions. They outline, among other things, our cancellation policy and certain limitations please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations.


Booking Candysclan
Guided Walks


We require the full payment at the time of booking. Using Bank Transfer or Paypal
Every effort has been made to produce pricing information accurately. We reserve the right to correct errors.


Cancellations and Refunds


Cancellations must be made in via email, Cancellation refunds will be calculated as of the date we receive your written cancellation. Exceptions to this cancellation policy cannot be made for any reason, including personal emergencies, illness, or weather.
Guided Walks


·Cancellations received on or before 1 month prior to the start of the trip: 100% refund
·Cancellations received 2 weeks prior to the start of the trip: 25% loss of trip price
·Cancellations recieved 1 week prior to the start of the trip;  50% loss of trip price.
·Cancellations received 48 hours prior to the start of the trip: 100% loss of trip price
Candysclan cannot make exceptions to these cancellation policies for any reason, including personal emergencies and weather. Please note that we do not make any refunds for any unused portion of your trip.

Medical Issues


You must advise us via email, at or prior to booking, any allergies relating to food, so we can cater for your requirements. With regard to providing your picnic or refreshments


Children


Children 16 years or younger must be accompanied by an adult. They must behave in a calm and quiet manner around the ponies. We will not  tolerate loud bullish behaviour. Please inform us of any food allergies or food dislikes if your purchasing our scrummy picnics Travelers of all ages are welcome on Guided tours.


Clothing


This is an outdoor activity, so please make sure you bring the correct footwear, and water proof clothing. We can have 4 seasons in 1 day up here in Scotland
The ponies can carry any items of clothing in there panniers.

Responsibility


The responsibility of Candysclan is to make sure the ponies enjoy the walks as much if not more than you the client.
We are fully insured to provide guided walks with pack ponies. I will explain the do's and don'ts around the ponies. Before the walk commences, and I expect you to treat them with the utmost respect during the time we spend together. The ponies are not available for riding. This is a walk with experience


Photographs, etc.


Candysclan reserves the right to take photographic, video, of any of its walks, including guests, and to use any such photographic, video, for promotional and/or commercial purposes.

Finally.


We reserve the right to cancel the walk experience at any point during the walk. If we feel the ponies aren't being given the respect they deserve.
No fireworks or items/toys that make loud bangs are allowed near the ponies. No dogs are permitted on the walks.
We hope you have a fabulous time, relaxing and enjoying our fantastic countryside. Taking it in at a ponies pace and getting to know the individual ponies personalities.

 

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